Returns and Refunds

Can I return my product ?
All of our items come with a 14 day money back guarantee.  If you wish to return your order, then you can return your product to us within 14 days of re...
Thu, 13 Dec, 2018 at 12:49 PM
How do I return a product?
If you wish to return a product, please contact us with the reason for return and your order number so that we can advise you accordingly.   Please note t...
Thu, 13 Dec, 2018 at 12:51 PM
What should I do if my item is faulty?
We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you have received a faulty item, please contact us as...
Thu, 13 Dec, 2018 at 12:52 PM
My parcel has arrived damaged, what should I do?
We understand how frustrating this can be and want to resolve this as quickly as possible for you.  Should you receive your parcel in a damaged state or if...
Thu, 13 Dec, 2018 at 12:52 PM
How long will it take to process my return?
Once we receive a parcel back, please allow up to 2 working days for your parcel to be processed. If you have not included your name, order number and reaso...
Thu, 13 Dec, 2018 at 12:53 PM
My return was processed but my delivery fee wasn't returned, why?
If you have returned your order as you have changed your mind or are no longer wanting the items then we currently are unable to refund your postage costs f...
Thu, 13 Dec, 2018 at 12:54 PM