My Order

My order status is ‘Processing’, what does this mean?
If your order status shows as ‘Processing’, this means that your order has been successfully placed and we are currently working on your order.  Once your ...
Tue, 11 Dec, 2018 at 4:56 PM
My order status is ‘Complete’, does this mean it has been delivered?
No, the order status ‘Complete’ means that your order has been shipped and we do not need to take any further action.  It does not mean that your parcel ha...
Tue, 11 Dec, 2018 at 4:57 PM
What do I do if a item is missing from my parcel?
All cases of missing items must be raised with us within 14 days of receiving your order. Anything raised outwith this time we will be unable to investi...
Tue, 11 Dec, 2018 at 4:58 PM