Support Centre

Opening Hours 2

• Contact Us - Support Centre Contact Hours
• Christmas Closures 2018

My Order 3

• My order status is ‘Processing’, what does this mean?
• My order status is ‘Complete’, does this mean it has been delivered?
• What do I do if a item is missing from my parcel?

General 2

• How do I use a promotional code?
• Can I use more than one promotional code?

Returns and Refunds 6

• Can I return my product ?
• How do I return a product?
• What should I do if my item is faulty?
• My parcel has arrived damaged, what should I do?
• How long will it take to process my return?

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International Tracking 7

• What does the status "Not Delivered - Addressee not present- Message left" mean?
• Track my International Parcel
• What is my Local Tracking Number?
• How can I track my parcel in the USA?
• How can I track my parcel in China?

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Delivery and Shipping Options 1

• Delivery and Shipping Options